Privacy notice

Who is responsible for your information?

Hypernet – Internet & Business Solutions, Inc. operates hypernetsolutions.com. This notice covers this website, inquiries sent to our team and Hype Desk Support. Separate client systems, employment records and services may have their own notices.

For privacy questions, contact sales@hypernetsolutions.com or write to Hypernet, 2624 G. Del Pilar St., Sta. Ana, Manila, Philippines. Please mark your message “Privacy request”.

What information we use

• Inquiries: your name, organization, email, phone number, inquiry category, subject and message. The contact form prepares a draft in your browser; Hypernet receives the email only when you send it from your email app.
• Support: chat messages, contact details you provide, client verification information, equipment or service details, incident descriptions, ticket history and follow-up correspondence.
• Account and security: administrator account details, sign-in and verification records, session identifiers and audit activity. Network information may be used for abuse prevention and service logs.
• Browser choices: the privacy preference you select and the browser storage described in our cookie notice.

Provide only information needed for your inquiry. Do not put passwords, access tokens, payment-card details or unrelated sensitive personal information into a message.

Why we use it

We use relevant information to answer inquiries, discuss requested services, verify access to support, investigate issues, manage tickets and follow up with you. Security records help prevent abuse and protect accounts.

Depending on the activity, processing may be needed for a requested service or steps toward a contract, legitimate interests such as protecting the service and responding to business inquiries, or an applicable legal obligation. Where consent is the basis, such as loading optional external media, you can withhold or withdraw that choice.

Reading this notice does not mean you consent to every use of your information. A support request or inquiry does not automatically subscribe you to marketing.

Support conversations and AI assistance

Hype Desk Support saves conversations and ticket details to assist with your request. When AI assistance is enabled, relevant message context and approved support information may be processed by OpenAI to produce a reply or help prepare incident details. The system applies redaction to certain contact and credential patterns, but you should still avoid sharing secrets.

AI responses are assistance, not a substitute for a technician’s judgment. You can ask for human assistance or contact technical@hypernetsolutions.com directly. Review incident and contact details before confirming a ticket.

Who may receive information

Relevant Hypernet personnel can access information needed for their work. Hosting, database, email and support providers may process it to operate the service; OpenAI may process support context when AI assistance is enabled. Providers may process data outside the Philippines, depending on the service and configuration.

Optional Facebook media is supplied by Meta. Loading it can disclose your IP address and browser information to Meta. External links take you to services with their own privacy notices.

Information may also be disclosed where required by law or necessary to address a lawful claim. Contact us if you need details of the recipients or safeguards relevant to your request.

Retention and protection

Retention depends on the record and its purpose: resolving an inquiry or ticket, maintaining a client service history, protecting accounts, meeting applicable recordkeeping obligations or handling a dispute. Browser-storage durations are listed separately in the cookie notice. Browser expiry does not automatically delete a support ticket or email.

Contact us for the retention period applicable to your records or to request deletion where permitted. Some records may need to be retained for an ongoing service, legal obligation or claim; we will explain relevant limitations when responding.

The application uses measures such as role-based access, protected session cookies, hashed passwords and verification checks. These measures do not remove every security risk. If you suspect personal information has been exposed, contact us using the privacy address above.

Your rights and choices

Under the Philippine Data Privacy Act, you may have rights to information, access, correction, objection, erasure or blocking, portability, damages and filing a complaint, subject to the applicable conditions. You can also withdraw consent where processing relies on it.

See how to make a privacy request. You may raise a concern with the National Privacy Commission. We may need proportionate identity verification to protect your information before fulfilling a request.

Changes to this notice

The date above identifies this notice’s latest update. Material changes to processing will be reflected here, with additional notice or a new choice where appropriate. Revisit your cookie settings whenever you want to change optional media access.